Privacy Policy
Protecting your personal details on our website
Last updated: 15 August 2011
Dinez Private Car Hire, whose place of business is 151 Grosvenor Road Aldershot GU11 3EF
Hampshire, knows that you care how information about you is used and shared and
we appreciate your trust in us to do that carefully and sensibly. This notice
describes our privacy policy and forms part of our website terms and conditions
(“Website Terms”).
By accepting our Website Terms or by visiting
www.dinez.co.uk (“the Website”) you are accepting and consenting to
the practices described in this Privacy Policy.
The Website is brought to you by Dinez Private Car Hire.
Dinez Private Car Hire believes it is important to protect your Personal Data
(as defined in the Data Protection Act 1998) and we are committed to giving you
a personalised service that meets your needs in a way that also protects your
privacy. This policy explains how we may collect Personal Data about you. It
also explains some of the security measures we take to protect your Personal
Data, and tells you certain things we will do and not do. You should read this
policy in conjunction with the Website Terms.
When we first obtain Personal Data from you, or when you take
a new service or product from us, we will give you the opportunity to tell us
if you do or do not want to receive information from us about other services or
products (as applicable). You can normally do this by ticking a box on an
application form or contract. You may change your mind at any time by emailing
us at the address below.
Some of the Personal Data we hold about you may be ‘sensitive
personal data’ within the meaning of the Data Protection Act 1998, for example,
information about your health or ethnic origin.
1.Collecting Information
We may collect Personal Data about you from a number of
sources, including the following:
1.1.
From you when you agree to take a service or
product from us, in which case this may include your contact details, date of
birth, how you will pay for the product or service and your bank details.
1.2.
From you when you contact us with an enquiry or
in response to a communication from us, in which case, this may tell us
something about how you use our services.
1.3.
From documents that are available to the public,
such as the electoral register.
2. Using Your Personal Information
2.1.
Personal Data about our customers is an
important part of our business and we shall only use your Personal Data for the
following purposes and shall not keep such Personal Data longer than is
necessary to fulfil these purposes:
2.1.1.
To help us to identify you when you contact us.
2.1.2.
To help us to identify accounts, services and/or
products which you could have from us or selected partners from time to time.
We may do this by automatic means using a scoring system, which uses the
Personal Data you have provided and/or any information we hold about you and
Personal Data from third party agencies (including credit reference agencies).
2.1.3.
To help us to administer and to contact you
about improved administration of any accounts, services and products we have
provided before, do provide now or will or may provide in the future.
2.1.4.
To allow us to carry out marketing analysis and
customer profiling (including with transactional information), conduct
research, including creating statistical and testing information.
2.1.5.
To help to prevent and detect fraud or loss.
2.1.6.
To allow us to contact you in any way (including
mail, email, telephone, visit, text or multimedia messages) about products and
services offered by us and selected partners unless you have previously asked
us not to do so.
2.1.7.
We may monitor and record communications with
you (including phone conversations and emails) for quality assurance and
compliance.
2.1.8.
We may check your details with fraud prevention
agencies. If you provide false or inaccurate information and we suspect fraud,
we will record this.
2.2.
We will not disclose your Personal Data to any
third party except in accordance with this Privacy Policy.
2.3.
We may allow other people and organisations to
use Personal Data we hold about you in the following circumstances:
2.3.1.
If we, or substantially all of our assets, are
acquired or are in the process of being acquired by a third party, in which
case Personal Data held by us, about our customers, will be one of the
transferred assets.
2.3.2.
If we have been legitimately asked to provide
information for legal or regulatory purposes or as part of legal proceedings or
prospective legal proceedings.
2.3.3.
We employ
companies and individuals to perform functions on our behalf and we may
disclose your Personal Data to these parties for the purposes set out in clause
2.1 or, for example, for fulfilling orders, delivering packages, sending postal
mail and email, removing repetitive information from customer lists, analysing
data, providing marketing assistance, providing search results and links
(including paid listings and links) and providing customer service. Those
parties are bound by strict contractual provisions with us and only have access
to Personal Data needed to perform their functions, and may not use it for
other purposes. Further, they must process the Personal Data in accordance with
this Privacy Policy and as permitted by the Data Protection Act 1998. From time to time, these other people and
organisations to whom we may pass your Personal Data may be outside the
European Economic Area. We will take all
steps reasonably necessary to ensure that your Personal Data is treated
securely and in accordance with this Privacy Policy and the Data Protection Act
1998.
2.4.
Where you give us Personal Data on behalf of
someone else, you confirm that you have provided them with the information set
out in this Privacy Policy and that they have not objected to such use of their
Personal Data.
2.5.
In connection with any transaction which we
enter into with you:
2.5.1.
We, and other companies in our group, may carry
out credit and fraud prevention checks with one or more licensed credit
reference and fraud prevention agencies. We and they may keep a record of the
search. Information held about you by these agencies may be linked to records
relating to other people living at the same address with whom you are
financially linked. These records will also be taken into account in credit and
fraud prevention checks. Information from your application and payment details
of your account will be recorded with one or more of these agencies and may be
shared with other organisations to help make credit and insurance decisions
about you and members of your household with whom you are financially linked
and for debt collection and fraud prevention. This includes those who have
moved house and who have missed payments.
2.5.2.
If you provide false or inaccurate information
to us and we suspect fraud, we will record this and may share it with other
people and organisations. We, and other credit and insurance organisations, may
also use technology to detect and prevent fraud.
2.5.3.
If you need details of those credit agencies and
fraud prevention agencies from which we obtain and with which we record
information about you, please write to our Data Protection Manager at Dinez
Private Car Hire, 151 Grosvenor Road Aldershot GU11 3EF Hampshire.
3.Protecting Information
We have strict security measures to protect Personal Data.
3.1.
We work to protect the security of your
information during transmission by using Secure Sockets Layer (SSL) software,
which encrypts information you input.
3.2.
We reveal only the last five digits of your
credit card numbers when confirming an order. Of course, we transmit the entire
credit card number to the appropriate credit card company during order
processing.
3.3.
We maintain physical, electronic and procedural
safeguards in connection with the collection, storage and disclosure of
personally identifiable customer information. Our security procedures mean that
we may occasionally request proof of identity before we disclose personal
information to you.
3.4.
It is important for you to protect against
unauthorised access to your password and to your computer. Be sure to sign off
when you finish using a shared computer.
4.The Internet
4.1.
If you communicate with us using the Internet,
we may occasionally email you about our services and products. When you first
give us Personal Data through the Website, we will normally give you the
opportunity to say whether you would prefer us not to contact you by email. You
can also always send us an email (at the address set out below) at any time if
you change your mind.
4.2.
Please remember that communications over the
Internet, such as emails and webmails (messages sent through a website), are
not secure unless they have been encrypted. Your communications may go through
a number of countries before they are delivered – this is the nature of the
Internet. We cannot accept responsibility for any unauthorised access or loss
of Personal Data that is beyond our control.
4.3.
We may use ‘cookies’ to monitor how people use
our site. This helps us to understand how our customers and potential customers
use our website so we can develop and improve the design, layout and function
of the sites. A cookie is a piece of information that is stored on your
computer’s hard drive through your browser, to recognise your browser and which
records how you have used a website. This means that when you go back to that
website, it can give you tailored options based on the information it has
stored about your last visit. You can normally alter the settings of your
browser to prevent it from accepting cookies.
4.4.
If you do not want us to use cookies in your
browser, you can set your browser to reject cookies or to tell you when a
website tries to put a cookie on your computer. However, you may not be able to
use some of the products or services on our website without cookies.
5.Turning Off Cookies in Different Browsers
The Help menu on the menu bar of most browsers will tell you
how to prevent your browser from accepting new cookies, how to have the browser
notify you when you receive a new cookie and how to disable cookies altogether.
Additionally, you can disable or delete similar data used by browser add-ons,
such as Flash cookies, by changing the add-ons settings or visiting the website
of its manufacturer.
6.Links
6.1.
The Website may include third-party advertising
and links to other websites. We do not provide any personally identifiable
customer Personal Data to these advertisers or third-party websites.
6.2.
These third-party websites and advertisers, or
Internet advertising companies working on their behalf, sometimes use
technology to send (or “serve”) the advertisements that appear on the
Website directly to your browser. They automatically receive your IP address
when this happens. They may also use cookies, JavaScript, web beacons (also
known as action tags or single-pixel gifs), and other technologies to measure
the effectiveness of their ads and to personalise advertising content. We do
not have access to or control over cookies or other features that they may use,
and the information practices of these advertisers and third-party websites are
not covered by this Privacy Policy. Please contact them directly for more
information about their privacy practices. In addition, the Network Advertising
Initiative offers useful information about Internet advertising companies (also
called “ad networks” or “network advertisers”), including
information about how to opt-out of their information collection.
6.3.
We exclude all liability for loss that you may
incur when using these third party websites.
7.Further Information
7.1.
If you would like any more information or you
have any comments about our Privacy Policy, please either write to us at Data
Protection Manager, Dinez Private Car Hire, 151 Grosvenor Road Aldershot GU11
3EF Hampshire, or email us at info@dinez.co.uk.
7.2.
We may amend this Privacy Policy from time to
time without notice to you, in which case, we will publish the amended version
on the Website. You confirm that we
shall not be liable to you or any third party for any change to this Privacy
Policy from time to time. It is your
responsibility to check regularly to determine whether this Privacy Policy has
changed.
7.3.
You can ask us for a copy of this Privacy Policy
and of any amended Privacy Policy by writing to the above address or by
emailing us at info@dinez.co.uk. This Privacy Policy applies to Personal Data
we hold about individuals. It does not apply to information we hold about
companies and other organisations.
7.4.
If you would like access to the Personal Data
that we hold about you, you can do this by emailing us at info@dinez.co.uk or
writing to us at the address noted above. There may be a nominal charge of £10
to cover administrative costs.
7.5.
We aim to keep the Personal Data we hold about
you accurate and up to date. If you tell
us that we are holding any inaccurate Personal Data about you, we will delete
it or correct it promptly. Please email us at info@dinez.co.uk or write to us
at the address above to update your Personal Data.
