Bookings
- To
enable us to meet your requirements, we require at least 24 hours notice,
all other requests please contact us. Please provide all relevant information, you may send an enquiry via e-mail. We will confirm your booking and send further information whenever appropriate. Dinez Private Car Hire will try to help
wherever we can
- For any additional booking, please contact us by way of sending an e-mail or text message, we will always confirm any booking to avoid confusion. Legally, all bookings must go through to us so that the journey is insured and legal.
- In some circumstances, we may replace the type of vehicle or the driver you requested, replacement vehicle will be able to accommodate all passengers and luggage(s).
- LUGGAGE and PASSENGERS– please provide the exact number of passenger(s) to allocate an appropriate type of vehicle, undeclared passengers (more than four people) will attract standard business charges and excessive luggage may cause a refusal of carriage due to safety reasons and in some circumstances a reason for a slightly delayed journey.
Upfront payment/Deposits during un-social hours
- It’s our policy to secure upfront payment during un-social hours, it could be either the full amount or more than 50% of the total fare either in the form of cash when our driver meet the client or by processing payment through our card machine.
Delays
- It is reasonable that Dinez Taxi & Private Car Hire cannot accept liabilities for any delays caused by re-routed
journeys beyond our control, i.e. those caused by accidents, diversions, weather or mechanical failure, we always suggests to our clients to give ample time allowance when traveling in order to enjoy their journey.
Waiting
time
- Airport
pick up – free for the first 45 minutes after the plane landed, five (5)
pounds for every 15 minutes - Local
runs – free for the first five (5) minutes, five (5) pounds for every 15
minutes (when not using the meter)
- Tours – waiting is
included in the agreed price - Errands
service – first ten (10) minutes is free, five (5) pounds for every 15
minutes
We are considerate and we want to save our clients money,
we may waive the waiting charges in some circumstances (subject to logistic and time constraints) you would also understand
that our business relies in time and logistic managements, a reasonable reasons
why we need to charge at minimal cost.
Properties
- The
Company accepts no responsibilities for any loss or damage to any property
(ies) or luggage(s) carried in the car however such loss or damage is
caused. As an assurance, we treat our client’s properties as
ours, you could rely on us protecting your properties in the safest
possible we could. - Any
damage caused to the interior/exterior of any of our vehicles by the
passenger(s) will be charged reasonably. - Our
drivers are very helpful and are able to assist all the time in
carrying/transferring your luggage - It is
the sole responsibility of the passenger(s) to check that all luggage
were loaded and un-loaded, in case you left anything inside the car,
please inform us straight-away, our drivers are legally obliged to check
passenger’s belongings every time a client get off the car. Our drivers
will inform the office any lost and found items, we may instruct our driver to surrender
any item(s) in the nearest police station or any place within the travel
path as requested by our clients. Please contact us immediately.
Refusal
of service
- We always exercise tolerance and patience, however, in certain circumstances, we reserve the right to refuse any booked passenger(s) for the reason
of excessive and undeclared luggage, we aim to communicate properly to
our clients so as to avoid such situation. Our client(s) will
understand that their safety is our priority, please declare the number of luggage so as to avoid
inconvenience or delays - The
Company reserves the right to decline any bookings and to request any passenger(s)
to leave the vehicle if it is deemed his/her conduct is incompatible with
the safety of our driver.
Complaints
- In
case there are reasons that you need to report an issue or concern, it is essential
that you inform the driver at the first instance, the Managing Director could be contacted anytime at +(44) 0759 54 516 96. If you wish to make a formal complaint, please notify
our office in writing not later than five (5) working days. The
Managing Director will investigate the matter and we aim to come up
with a fair, honest and swift resolution based on the available informations.
Smoking,
Liquor & Behaviour
- Smoking
in the car is not permitted and it is against the law in the UK, to accommodate
you, please request the driver to stop in a safe and appropriate place to light
a cigarette, we could only allow maximum of five (5) minutes for this
purpose, this is discretionary and subject to the driver’s schedule It will be in the discretion of the driver
where to pull over but it must be in a safe place, the client is expected
to get out of the car to light a cigarette. - Alcohol consumption is not permitted inside any of our vehicles at any time under any circumstances.
- FOULING – Should the vehicle
require valeting due to negligence or alcohol illness of any
passenger(s) a charge of £100
will be incurred, thank you for your understanding that we need to charge
as such to compensate for the subsequent loss of earnings/cost of cleaning
and loss of service resulting to loss of financial income in our
driver(s), we are allowed to charge our clients legally
Communications
- Our
aim is to provide you with a hassle free service and in doing so, we will
be contacting you in either your mobile phone, send you a text message or
an e-mail. We will communicate to confirm your booking, inform you of any update regarding
our drivers and any other service related reasons and if you opted for marketing discounts. Whenever
possible and appropriate, our
clients may also send us e-mails or text message when they landed or any
waiting related issues. By giving
us your contact information, you allowed us to contact you for the above
purpose. - Without prior notice, Dinez Taxi & Private Car Hire reserves the
right to amend, change, delete or add to these terms and conditions whenever
it deems necessary. We will however try
our best to inform our clients for any updates on the terms and conditions
